CCM - Certified Case Manager

The Certified Case Manager (CCM) is offered by the Commission for Case Manager Certification (CCMC).

Case managers work in a collaborative effort to help patients reach their highest level of well-being. Case managers assess, advocate, coordinate, educate, research, plan, and evaluate. Case managers bridge the gap in helping patients receive timely and effective services while
supporting their autonomy and empowering their ability to make informed decisions.

Fees

• Non-refundable application fee: $210.

• Fee to take the exam: $185, refundable if found ineligible to take the exam

• Re-examination fee: $195.

• Rescheduling the exam 5-29 days from the scheduled date: $25

• Rescheduling four days or less prior to scheduled exam date: $85

• Fee for rescheduling exam date into the next exam window: $85

Test Format:

The CCM exam is a timed (3 hours), computer-based exam with 180 multiple-choice questions. Only 150 items are scored. The other 30 are pre-test questions used to gather statistical data for future exams. The test content covers five major areas.

Testing is offered through Prometric. Candidates can test in person at a testing center or remotely through ProProctor. 

Results

Pass/Fail results are provided on-screen immediately, with 99% accuracy. CCMC posts will post a final Pass/Not Pass notification on the CCMC Portal. 

A certificate and lapel pin are mailed to those who passed the examination. A certificate is official proof of certification and allows examinees to use the "CCM" credential.

Candidates may retake the exam if they do not pass the initial examination. If they do not pass the "re-take," they must reapply and pay test fees again.

Applications for CCM are submitted online.

To qualify for the CCM exam, a healthcare professional must have a current, unrestricted license or certification in a health or human services discipline that can independently conduct assessments.

The candidate must then meet one of the following employment categories:

• 12 months of full-time case management experience supervised by a CCM

• 24 months of full-time case management experience, supervisor not required to be a CCM

• 12 months of full-time supervisory experience of individuals who provide case management services

Application and exam periods cycle three times each year. The Exam Application Schedule and Notification Timeline is posted online at https://ccmcertification.org/get-certified/ certification/exam-application-and-window-timeline 

Steps to Obtaining CCM Certification:

1. Apply for examination during the application window. If eligible, candidates will receive an Authorization to Test (ATT)

2. Study

3. Take the CCM exam

4. Obtain the results

Certification is valid for five years. To renew, you must accrue 80 hours of continuing education including 8 hours of ethics, pay the $275 fee, and complete the online renewal form. CEs that are not pre-approved will also incur a $15 fee per course.

Renewal can also be completed by retaking the exam for $195 plus the renewal fee of $275. There is a late fee of $175 for testing past the expiration date.

The CCMC offers resources for exam candidates, including:

• Certification Guide

• Glossary App or download Glossary of Terms

• Quiz App

• Prep Course

• Practice Exam (Cost: $79.99 for seven days of unlimited access)

• Suggested Reference List

• Workshops