CMA
Texas Children's Hospital
Houston, TX
days
Sign-On Bonus

Medical Assistant II Otolaryngology, -part time (Main Medical Campus)

Job Summary We are searching for a full-time Medical Assistant II for the Otolaryngology Clinic -- someone who works well in a fast-paced setting. In this position, you will provide patient care and excellent customer service in the Texas Children's healthcare setting. To assist in the coordination of flow and provider schedules to effectively manage patient care. Responsibilities * Demonstrates positive and effective interpersonal skills, communication, and customer service skills. Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner. Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems. * Facilitates the appointment check-in procedure. Performs patient registration procedures per clinic process. Ensures that all necessary patient forms are provided and filled out for the clinic visit. * Collaborates with clinic staff to ensure efficient patient flow. Prioritizes patients to be roomed based on appointment and arrival times and other clinic procedure. Notifies provider of the arrival of the first clinic session patient once patient is roomed. * Provides high quality, cost-effective patient care in collaboration with clinicians and in conjunction with the patient/family. Assists in the collection and documentation of patient/family data which included biophysical and psychosocial information according to clinic scope. Reports abnormal data/data out of range to RN or provider. May administers inhalation, topical and unit dose oral or injectable medications as directed by physician, and per clinic policy. * May collect specimens and performs Point of Care Testing (not relevant for Virtual setting roles). Performs only those tests that are authorized by the licensed professional and require a degree of skill commensurate with the individual's education, training or experience, and technical abilities. Follows laboratory procedures for specimen handling and processing, test analyses, reporting and maintaining records of patient test results. * Completes check out for patients and families. Reviews order for completeness, clinical indication and signature. Enters them into order-entry system. Ensures that requisitions have necessary clinical, demographic, billing and payor information. * Facilitates patient flow as the scheduling master for the clinic. Monitors patient flow and fills in or assigns staff as necessary to avoid bottleneck and assure minimal patient wait and alone time. Monitors provider schedules and makes necessary changes to the master schedule (blocking for vacation, full shifts of scheduled sessions) and coordinates contact with patients to change their appointments. Qualifications Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children's unless approved for a medical or religious exemption. * Licenses/Certifications: CCMA -Cert-Cert Clinical MA -CCMA by the National Healthcareer Association, CMA-AAM -Cert-Cert Medical Assistant by the American Association of Medical Assistants, OR CMA-C -Clinical Medical Assistant Certification by the American Medical Certification Association (AMCA), EMT -Emergency Medical Techn by the Texas Department of State Health Services, EMT-A -Advanced EMT by the Texas Department of State Health Services, EMT-B -Emergency Medical Techn-Basic by the Texas Department of State Health Services, EMT-I -Emergency Medical Techn-Interm by the Texas Department of State Health Services, EMT-P -Emergency Medical Techn-Parame by the Texas Department of State Health Services, LIC PAR -Lic-Paramedic by the Texas Department of State Health Services, NCMA -National Cert Med Assistant by the National Center for Competency Testing, NRCMA -Nat Reg Cert Med Assistant by the National Association of Health Professionals, RMA-AAH : American Allied Health by the American Allied Health, RMA-AAMP : American Association of Medical Personnel by the American Association of Medical Personnel, RMA-AMT : American Medical Technologist by the American Medical Technologist, RMA-ARMA : American Registry of Medical Assistants by the American Registry of Medical Assistants. * 2 years related experience. Preferred experience in a healthcare setting or customer service-focused industry and outpatient clinic operations experience. * College degree preferred. Company Profile Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years. Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; and Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston. We have also created the nation's first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. To join our community of 14,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org. At Texas Children's Hospital, diversity, equity, and inclusion are at the core of our values and mission for all of our patients and families that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization. Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.