Registered Nurse (RN) - Risk Manager
Children's Healthcare of Atlanta at Scottish Rite
Atlanta, GA

Patient Representative (RN) - Risk Management at Support Center

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Work Day(s) Shift Start Time Shift End Time Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Evaluates (proactively and retrospectively) the level of patient/parent/legal guardian satisfaction regarding quality of care and/or services in order to advocate and represent the healthcare system to patients, families, physicians, employees, and the community. Experience * 5 years of experience in nursing or healthcare field * Experience in clinical leadership Preferred Qualifications * Experience as a patient representative Education * Graduation from an accredited school of nursing Certification Summary * Licensure as a Registered Nurse in the single State of Georgia or Multi-State through the Enhanced Nurse Licensure Compact Knowledge, Skills and Abilities * Knowledge of hospital operations and activities * Demonstrated ability with problem-solving and conflict resolution * Strong interpersonal and customer service skills * Demonstrated ability to communicate effectively, diplomatically, and with good judgement both orally and in writing * Computer-literate in Microsoft Office and SMS Job Responsibilities * Assists in maintaining, improving, and exceeding expectations regarding patient/family satisfaction with quality of care and services. * Interacts with patients and families in crisis, working to resolve disputes and serving as an intermediary between clinical staff, physicians, and patients/ families. * Helps patients and families reach an understanding of clinical processes and procedures they encounter during care. * Interacts with physicians and clinical staff as a representative for patients and families. * Maintains data on patient representative activities, compiling statistics for reports related to continuous quality improvement and Joint Commission/Center for Medicaid and Medicare regulatory requirements. * Makes proactive rounds to clinical areas every shift and reports issues daily to department director/designee for follow-up/resolution. * Promotes professional development regarding customer service and service recovery. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1575 Northeast Expy NE Job Family Nursing-Non Bedside