Medical Assistant
Connecticut Children's Medical Center
Hartford, CT
days
Sign-On Bonus

Medical Assistant Float - All Specialty Locations - 24 HR

Under the direct supervision of the Practice Manager and /or Registered Nurse (RN), the Float Medical Assistant will perform a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families. The Float Medical Assistant will provide these services/support at various departments/specialties and must be able to travel to all Connecticut Children's locations, including distal satellite offices. Assignments at each the different location may range from a half day to weeks depending on the need of the departments. A Medical Assistant (MA) may be required to perform any or all of the following fundamental documentation, Administrative, Clinical, and Department Support functions *at the various assigned locations*: ADMINISTRATIVE SUPPORT * Supports the patient check-in and check-out processes. * Scheduling and coordinating all patient appointments. * Answering and directing calls. * Process pre-authorizations and pre-certifications. * Prepare and files medical record. * Provides cross coverage for other administrative roles. * Maintains clinical files according to organization/department protocol. * Processes patient related correspondence. * Maintains confidentiality of patient information. CLINICAL SUPPORT * Ensures efficient patient flow. * Prepares treatment rooms and equipment for patient examinations * Provides appropriate procedural support following department specific guidelines. * Performs initial intake of patient, up to and including interviews patient and family to obtain chief. complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information. * Performs daily Quality Controls (QC) for all Point of Care (POC) testing. * Obtain specimens, accurately performs and records patient POC testing per policy. * Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results. to facilitate timely provider review and follow-up. * Under provider and/or RN direction, performs the administrative functions of the patient prescription. renewal process in accordance with policy. * Provides cross coverage for other appropriate clinical roles. DEPARTMENTAL SUPPORT * Provide support as needed for departmental medical record audits. * Cleans and stocks patient care rooms between patients. * Maintains appropriate inventories of all medical supplies. * Stocks and maintains all patient related forms and educational materials. * Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage. DOCUMENTATION * Documentation is legible and falls within the appropriate MA scope/Organizational documentation guidelines. * Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records. OTHER RELATED ACTIVITES * Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's patients and families. * Ability to travel to satellite locations may be required. * Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations form neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. * Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection control, risk management, and environment of care policies. * Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA scope of practice. * Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards. * Basic Understanding of CT Children's Policies and Procedures. * Understanding of the organization's environment of care. Special Considerations: * Those Medical Assistants hired as a "float" must demonstrate flexibility and knowledge of documentation/procedures/workflow in the various departments to maximally support the patient experience. Medical Assistants must be able to travel to all locations, including distal satellite offices Education/Experience: * High School Diploma, GED or equivalent; vocational training (defined below) may substitute. * Vocational training is defined as one of the following: Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists, or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and "Fundamentals of Nursing" course. * Experience: No prior experience required. License/Certification: * Required: BLS/CPR for Healthcare Providers from Heart American Heart Association or American Red Cross within 1 month hire and maintained thereafter. Preferred: Certified Medical Assistant (CMA) granted by the American Association of Medical Assistants or Registered Medical Assistant (RMA) granted by the American Medical Technologists. Knowledge, Skills and Abilities Required: Knowledge of: * Basic knowledge of Medical Terminology and basic math and measurements * Bilingual (English/Spanish) preferred. SKILLS: * Basic literacy and proficiency in computers, Microsoft Office applications, Practice Management System(s), and Electronic Health Record Systems (E.H.R.). * Excellent interpersonal, phone, customer service, problem-solving, and communication skills. * Effective oral and written communication in English, demonstrating a command of basic grammar and spelling. ABILITY TO: * Work with different specialties and teams. * Travel to any Connecticut Children's location, including distal satellite offices, and has reliable transportation. * Understand and follow specific written and verbal instructions and procedures. * Learn and demonstrate competency in standard clinical procedures within specialty area, according to established protocols. * Maintain quality, safety, and/or infection control standards. * Learn and follow established protocols in order to initiate appropriate action in emergency/crisis situations. * Learn and demonstrate competency in basic data entry/data retrieval in paper/electronic patient records. * Effectively work in a team environment as well as collaboratively with all disciplines.