The Pavilion at Williamsburg Place

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Working at The Pavilion Hospital was a deeply challenging experience. Here are the key issues I observed during my time there: 1. Workplace Safety: Assaults on staff were not handled appropriately. Despite assaults occurring, other staff often stood by without intervening. The hospital’s “Handle with Care” training is insufficient, rushed, and falls far short of the standards stated in the orientation roster. 2. Staff Training and Expectations: The Behavioral Health Technicians (BHTs) are expected to conduct therapeutic groups without adequate training. This compromises the quality of care provided to patients and creates undue stress on staff. 3. Lack of Resources: The facility frequently lacked basic supplies, leading to patient frustration and making it harder for techs to perform their duties effectively. 4. Management Issues: The root of these problems seems to be poor management. Leadership appears to lack the training necessary to properly equip and support staff, which directly affects the quality of patient care. However, not all experiences were negative. I want to highlight the dedication and integrity of a handful of employees who made my job bearable: • Samantha, Anthony, Ms. Jenny, and Ashley: Their respect and professionalism toward both patients and staff were exemplary. • Bobby Greer (Milieu Manager): Despite being treated poorly by upper management at times, Bobby’s resilience, consistency, and positive attitude made him an outstanding supervisor. In summary, while there were some exceptional individuals on staff, the systemic issues within the facility—especially related to safety, training, and resources—make this one of the most poorly managed places I’ve worked. Significant improvements in management and training are urgently needed.