Emergency Department Nurse Manager
Athol, MA
ShareSTAFF
5x8 hrs
Referral Bonus

Position Summary:
The Nurse Manager is responsible 24 hours, seven days a week for the operations of the Athol Emergency Department.
The Nurse Manager will collaborate with the staff and Nursing Director to provide consistent, quality nursing care; bench
marked by indicators and performance standards. The Nurse Manager will have fiscal responsibility for the unit as
directed by the Director of Nursing. The candidate will also be responsible for staff level education on the unit.
Essential Functions
Provides coaching and education for staff so that they can meet/exceed performance expectations.
Designs and implements individual and group plans which develop and motivate employees
Ensures that employee skills match job requirements.
Completes all employee performance evaluations by evaluation due dates
Oversees daily operations to meet vision of providing services to the community.
Improves patient and/or customer satisfaction
Responds to customer requests and concerns in a timely and effective manner
Utilizes customer satisfaction data to develop and anticipate customer service systems
Meets/exceeds customer expectations so that the customers select and recommend Heywood Healthcare as their primary source of healthcare.
Staffing patterns and work flow design match customer requirements
Manages resources to ensure adequate resources and future growth.
Justifies budget variances
Reduces costs and/or increases revenues
Collaborates/coordinates projects/activities with other departments, teams and task forces to build a team approach to healthcare delivery.
Participates on task forces, PI teams, committees, etc
Leads task forces, PI teams, committees, etc.
Manages clinical practice and patient care delivery.
Develops mechanisms to assess response to nursing care from patients and families; consults with patient/families as necessary.
Validates that care provided to patients is consistent with identified medical regimens, nursing plan of care, and is responsive to patient and family expectations
Ensures compliance with professional standards.
Human Resources Management
Assumes accountability for remaining current regarding standards of care established by the profession, research findings, regulatory bodies, and government, and is able to determine, translate, and implement relevant implications for specific unit(s) of responsibility
Ensures that nursing practice is consistent with current standards, regulations, and government standards of care
Ensures staffing meet demand, adjusting as necessary for changes in workload, while meeting target productivity
Selects, hires, evaluates, and counsels staff.
Fiscal Management
Justifies staffing cost/patient day variances and implements strategies to reduce as appropriate
Monitors supply expense, justifies variance, and implements strategies to reduce cost/patient day as appropriate.
Collaborates with Medical Staff to assure appropriate quality care and management is provided through a cooperative effort between physicians and nurses.
Participates on multi-disciplinary committee as appropriate
Coordinates data collection, statistics, and performance improvement activities
Participates in the ER Committee, prepares agenda items, minutes, and follow-up related to the ER Committee action items.
Coordinates data collection, statistics, performance improvement activities, and Medical Staff related issues related to the ER Committee
Responsible for assessing staff performance with Medication Reconciliation and providing remediation or progressive discipline where indicated
Responsible for assessing staff performance with hand hygiene compliance and participating in compliance rounds as requested by Infection Prevention Director. Provide remediation or progressive discipline to employees as indicated
Responsible for assessing staff performance with VAP bundle adherence and reporting of outliers. Provide remediation or progressive discipline where indicated
Statement of Other Duties:
This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described
Functional Demands
Physical Requirements:
Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).
Organizational Expectations
Behavioral Attributes:
The following behavioral attributes are required: achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service oriented, interpersonal effectiveness, teamwork, analytical thinking and information seeking.
Job Requirements
Minimum Education
Associates Degree in Nursing required or
Bachelor's Degree in Nursing preferred
Minimum Work Experience
Three to five years progressive clinical and administrative experience.
Required Licenses
Current MA RN licensure
Current certification in ACLS (AHA)
Current certification in PALS (AHA)
TNCC, ENPC and CEN preferred
Required Skills
Three to five years progressive clinical administrative experience.
Able to communicate effectively in English, both verbally and in writing.
Strong written and verbal skills.
Basic computer knowledge.
Appropriate telephone communication skills.