Assistant - Care Coordinator
UW Health
Madison, WI

Work Schedule:

100% FTE, day shift. Monday through Friday position, with shifts between 7:30AM to 5:00PM. Our Proton Center will be opening in Spring 2026. Candidates will join our team winter of 2026 to be trained in proton therapy workflows and help develop new program standard operating procedures. This is an onsite position working at Eastpark Medical Center in Madison, WI. Hours may vary based on the operational needs of the department.

 

Be part of something remarkable

 

Join the #1 hospital in Wisconsin and our new proton therapy center at UW Health!

 

We are seeking a Proton Care Coordination Assistant to:

• Help guide patients through the complexities of referral, insurance prior authorizations, and scheduling processes for this new center.
• Play an integral part in operations, as well as be one of the primary point of contacts for patients seeking our services, providing concierge and patient focused service.
• Triage patient calls and referrals and assist the RN Navigator in coordinating patient care throughout the proton therapy process.
• Maintain excellent customer service, organizational and problem-solving skills.

 

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. Full time benefits for part time work.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

 Qualifications

• Associate's Degree in a health care or social services related discipline Required
• Two (2) years of relevant experience in a health care setting with an emphasis on customer service, including scheduling, registration or insurance focus in lieu of degree in addition to experience below.
• Bachelor's Degree in a health care or social services related discipline Preferred

 Work Experience

• 1 year of experience in a health care setting with an emphasis on customer service, including scheduling, registration or insurance focus Required
• Experience with medical forms, letters, prior authorizations Preferred
• Experience with data entry and use of electronic medical record Preferred
• Experience working with individuals who come from diverse ethnic, cultural and socioeconomic backgrounds Preferred

 Our Commitment to Social Impact and BelongingUW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

 

Eastpark Medical Center - UW Health’s state-of-the-art ambulatory facility located across from East Madison Hospital on Eastpark Blvd. transforms the patient experience. It is home to many specialties, including women’s complex care, adult cancer care, advanced imaging and laboratory services and innovative clinical trials.

 

Job Description

 

UW Hospital and Clinics benefits