Registered Nurse (RN) - Administrative
Palm Beach Gardens Medical Center
Palm Beach Gardens, FL
3x12 hrs

Full Time, Days

This clinical role will be a hospital-wide Assistant Nurse Manager (ANM) position focusing on quality and patient experience. This person will engage directly with patients and families, directing and supervising the execution and/or completion of identified patient care needs, or requested supplemental services to promote and ensure an excellent care experience. The ANM implements, educates, and ensures compliance with policies, procedures, standards and regulations, including patient safety, for personnel, patients, medical staff, and the public to ensure consistent and timely delivery of high-quality patient care. This person will establish a systematic approach for the positive resolution of customer issues and complaints, including the use of a tracking mechanism for problem identification and resolution. This person will design a full-scale customer service program for PBGMC, and will ensure the hospital achieves industry-leading patient customer service and patient experience reflected in the Patient Experience/ HCAHPS scores.

Provides administrative support to staff in the absence of the Manager and/or Director or designee. Collaborates with all disciplines in the coordination of quality patient care. Facilitates patient placement and timely patient throughput to the appropriate care setting.  Works collaboratively with Unit Shift Managers providing guidance and direction in daily operations. Adheres to and supports hospital and department policies and acts as a resource for staff. Identifies and intervenes with Human Resource issues. Communicates these issues to the appropriate Director/AOC. Participates in disciplinary action of staff, as warranted. Assists at month's end to assure all renewals of licensures/certifications are completed. Collaborates with staff to ensure schedules meet Unit needs and to minimize the use of agency personnel. Reviews appropriateness of the use of specialty beds for prevention of falls and pressure ulcers. Rounds in patient rooms assuring the completion of whiteboards as a means to engage patients and improve inpatient satisfaction.

• Graduate of an accredited school of nursing, 
• FL RN License; 
• BSN preferred. 
• Minimum of 2 years of experience working in healthcare or hospital setting. 
• Must have excellent computer skills, applications including Word, Excel, Power Point, and Outlook, and familiarity with computer systems, electronic health records and database management required. 
• Additional experience in customer service and/or guest relations preferred. 
• Must demonstrate exceptional interpersonal communication, presentation, and organizational skills. 
• Must have the ability to problem-solve and escalate issues appropriately. 
• The position is full time, M-F, days, with occasional off-hours to reach night shift or attend off-site events, as needed.

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