Travel Nurse RN - Clinical Liaison
Los Angeles, CA
Prodware Solutions LLC
4x9 hrs, Days

Essential Duties & Responsibilities

• Conduct daily structured rounds on assigned inpatient units, including Med-Surg, Telemetry, ICU, L&D, or specialty areas.
• Engage patients and families using purposeful rounding techniques to assess:
  • Pain management
  • Comfort and safety
  • Responsiveness of staff
  • Understanding of care plan
  • Discharge readiness
  • Environmental concerns (cleanliness, noise, room comfort)
• Build rapport and establish trust with patients and families.

Service Recovery

• Identify patient dissatisfaction or barriers to care before escalation to formal complaints.
• Perform immediate service recovery interventions when possible.
• Escalate unresolved concerns to nurse leadership, physicians, social work, risk management, or patient relations.
• Document complaints, resolutions, and follow-up actions.

Clinical Escalation & Advocacy

• Recognize clinical concerns requiring urgent nursing intervention.
• Communicate patient needs or status changes to bedside nurses and providers.
• Advocate for timely resolution of delays in care, testing, transport, discharge, or medication administration.

Collaboration

• Partner with:
  • Charge nurses
  • Nurse managers
  • Case managers
  • Social workers
  • Physicians/hospitalists
  • Environmental services
  • Dietary services
• Participate in interdisciplinary rounds and huddles as needed. Interdisciplinary rounding improves communication and reduces care gaps. 

Quality & Reporting

• Collect rounding data and identify trends affecting patient satisfaction.
• Monitor unit-specific patient experience metrics including HCAHPS-related indicators:
  • Nurse communication
  • Staff responsiveness
  • Discharge communication
  • Cleanliness/quietness
• Provide leadership with recommendations for process improvement.

Education & Coaching

• Reinforce patient-centered communication best practices with staff.
• Support staff education around service excellence and compassionate communication.
• Assist in coaching teams on behaviors that improve patient satisfaction.

Required Qualifications

• Active California RN license
• Bachelor’s degree in Nursing (BSN) preferred
• Minimum 3–5 years acute care nursing experience
• Strong clinical assessment and critical thinking skills
• Experience in patient advocacy, case management, utilization review, quality, or leadership preferred
• Excellent conflict resolution and de-escalation skills
• Knowledge of hospital workflows and regulatory standards
• Proficiency with EMR systems such as Epic
• Understanding of what HCAHPS is and why it is important to hospitals

Preferred Qualifications

• Previous leadership or charge nurse experience
• Experience with HCAHPS improvement initiatives
• Background in service recovery or patient relations
• Kaiser Permanente experience preferred
• Certification in patient experience, quality, or case management preferred

Core Competencies

• Patient Advocacy
• Emotional Intelligence
• Service Recovery
• Communication & Active Listening
• Conflict Resolution
• Interdisciplinary Collaboration
• Clinical Judgment
• Cultural Sensitivity
• Quality Improvement
• Data-Driven Decision Making

Key Performance Indicators (KPIs)

• Number of patient rounds completed daily
• Service recovery resolution rate
• Patient grievance reduction
• HCAHPS score improvement
• Escalation response time
• Patient satisfaction feedback trends

Physical Requirements

• Frequent walking between patient care units
• Ability to stand for extended periods
• Occasional lifting up to 25 lbs
• Ability to respond rapidly to clinical situations

Ideal Candidate Profile

A successful Nurse Rounder is a highly empathetic RN leader who can blend clinical expertise, customer service, and operational problem-solving. They anticipate issues before they become complaints, advocate fiercely for patients, and help create a consistently exceptional care experience.