Travel Nurse RN - Neurology
Los Angeles, California
Non-Clinical

Patient Services Representative

Role Overview

• Non-Clinical - Administrative
• Travel/Contract
• Day shift, 5x8 hours, 8:00–17:00
• 40 hours per week
• Location: Culver City, CA
• Float location: Playa Vista, CA
• 13-week contract

Required Qualifications

• Clerical experience within the last year
• High school diploma or GED
• Experience with medical insurance, referral processes, and benefit plans
• 1 year of recent experience working in an outpatient clinic or medical office setting

Preferred Qualifications

• 2+ years of recent experience working as a Patient Service Representative
• Experience with CS-Link/Epic
• Understanding of medical terminology

Job Duties

• Primary point of contact for patient relations in person and by phone
• Greet patients, assist with patient concerns, and escalate as appropriate
• Check patients in and out, collect co-payments, give receipts, and reconcile payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments and complete patient registration
• Process and track referrals and authorizations for various insurance types
• Handle patient/provider correspondence
• Explain policies, procedures, or services to patients
• Sanitize workspace using provided supplies and department guidelines