Nurse Manager, Patient Care Service
New York City, New York
Mount Sinai-Behavioral Health Center

Nurse Manager - Patient Care Service

Location: New York, NY
Employment Type: Contract (13 weeks)
Shift: 7:30 AM – 4:00 PM (40 hours/week)

Job Summary

Lead nursing practice focused on Relationship Centered Care and Modified Primary Nursing to promote an excellent patient experience. Oversee purposeful hourly rounding (PHR), staff competency, patient safety, and quality improvement initiatives. Collaborate with interdisciplinary teams and physicians to address patient care concerns and enhance service recovery.

Key Responsibilities

Patient Care & Nursing Practice

• Lead nursing practice using Relationship Centered Care and Modified Primary Nursing models.
• Ensure purposeful hourly rounding (PHR) is integrated into clinical activities; validate staff compliance through direct observation and patient feedback.
• Assess and provide feedback on staff competency in PHR.
• Conduct daily patient rounding (Monday-Friday).
• Communicate patient experience and staff engagement data to staff and interdisciplinary teams to develop action plans.
• Collaborate with physician dyad and escalate concerns appropriately.
• Follow up promptly on patient concerns and provide service recovery as needed.
• Demonstrate caring, respect, compassion, empathy, and active listening in all interactions.

Patient Experience

• Role model Relationship Centered Care practices including Admission Welcome, Bedside Shift Report, HELP, AM/PM Care, 5 Minute Sit Down, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration.
• Lead shift huddles to identify high-risk patients requiring special attention.
• Communicate concerns identified during huddles and shifts to nursing leadership.
• Initiate and escalate service recovery efforts for patients and families.
• Interpret and communicate patient experience scores and benchmarks to staff.
• Respect patient values, preferences, cultural diversity, and expressed needs in care delivery.
• Empower staff to use evidence-based practices to improve patient perception of care.

Quality and Safety

• Design and lead a safe, therapeutic, and efficient patient-centered care environment.
• Participate in root cause analysis (RCA) and implement corrective action plans for practice or operational variances.
• Foster a culture encouraging error and near-miss reporting.
• Lead interdisciplinary quality improvement teams using high reliability principles.
• Review unit progress and compliance with quality and safety metrics with clinical staff.
• Respond to safety hazards or best practice gaps following institutional protocols.
• Monitor and address gaps in clinical nurse documentation and IT infrastructure.
• Lead staff participation in quality, safety initiatives, and mandated compliance measures.
• Ensure accountability for unit quality and safety practices and maintain staff competency evaluations.

Required Qualifications

• Valid Registered Nurse (RN) license in New York State
• Certification in CPI (Crisis Prevention Intervention)
• Bachelor of Science in Nursing (BSN)
• Experience in service recovery
• Experience in quality improvement initiatives
• Experience participating in root cause analysis (RCA)
• Experience fostering error and near-miss reporting culture
• Charge nurse experience
• Supervisory experience
• Prior travel nursing experience required
• Psychiatric nursing experience

Additional Information

• Work hours: 7:30 AM to 4:00 PM, Monday through Friday.
• Emphasis on leadership in nursing practice, patient experience, quality improvement, and safety compliance.