Patient Care Services Nurse Manager
New York, New York
The Mount Sinai Hospital

Job Opportunity: Nurse Manager - Patient Care Service

Location: New York, NY
Specialty: Nurse Manager - Patient Care Service
Employment Type: Staffing - Supplier Sourced
Contract Length: 13 weeks (89 days ≈ 13 weeks)

Job Description

Patient Care Responsibilities

• Lead nursing practice based on the Professional Practice Model of Relationship Centered Care and Modified Primary Nursing Care Delivery Model.
• Demonstrate proficiency and role model Purposeful Hourly Rounding (PHR) behaviors.
• Ensure integration of PHR into clinical activities to enhance patient care.
• Validate staff rounding hourly on all patients through direct observation and patient feedback.
• Assess staff competency in PHR and provide meaningful feedback.
• Conduct daily rounding of all patients (Monday-Friday).
• Communicate patient experience and staff engagement data to staff and interdisciplinary teams to develop and implement action plans.
• Collaborate with physician dyad and escalate concerns appropriately.
• Follow up on patient concerns promptly and provide service recovery as needed.
• Demonstrate caring, respect, compassion, empathy, and active listening in all interactions.

Patient Experience

• Role model Relationship Centered Care practices including Admission Welcome, Bedside Shift Report, HELP, AM/PM Care, 5 Minute Sit Down, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration.
• Conduct staff huddles at shift start to identify high-risk patients.
• Communicate concerns identified during huddles and shifts to nursing leadership.
• Initiate service recovery for patients and families and escalate as needed.
• Interpret and communicate patient experience scores and benchmarks to staff.
• Consider patient values, preferences, cultural diversity, and expressed needs in care.
• Empower staff to use evidence-based practices to improve patient perception of care.
• Demonstrate caring, respect, compassion, empathy, and active listening.

Quality and Safety

• Design and lead a safe, therapeutic, and efficient patient-centered care environment.
• Identify and investigate practice or operational issues; participate in root cause analysis and implement corrective actions.
• Foster a culture encouraging error and near-miss reporting.
• Lead interdisciplinary quality improvement teams using high reliability principles.
• Review unit progress and compliance with quality and safety metrics.
• Respond to safety hazard escalations and correct concerns following protocol.
• Monitor and address gaps in clinical nurse documentation and IT infrastructure.
• Lead staff participation in quality, safety initiatives, and mandated compliance.
• Ensure accountability for unit quality and safety practices and staff competency evaluations.

Required Qualifications

• Valid Registered Nurse (RN) license in New York
• Bachelor of Science in Nursing (BSN)
• Minimum of 3 years of experience in a Manager role
• Managerial experience within the last year
• Experience in Manager roles demonstrating leadership and operational oversight
• Operating Room (OR) experience