Nurse Manager, Patient Care Services
New York, New York
Mount Sinai Morningside

Job Opportunity: Nurse Manager - Patient Care Service

Location: New York, NY
Employment Type: Staffing - Supplier Sourced
Contract Length: Approximately 13 weeks

Job Summary

Lead nursing practice focused on enhancing the patient experience through Relationship Centered Care and Modified Primary Nursing models. Oversee purposeful hourly rounding, staff competency, patient engagement, and interdisciplinary collaboration to promote high-quality patient care and safety.

Key Responsibilities

Patient Care

• Lead nursing practice using Relationship Centered Care and Modified Primary Nursing models.
• Demonstrate and role model Purposeful Hourly Rounding (PHR) behaviors; ensure staff compliance through direct observation and patient feedback.
• Assess and provide feedback on staff competency in PHR.
• Conduct daily patient rounding (Monday-Friday).
• Communicate patient experience and staff engagement data to staff and interdisciplinary teams; develop and implement action plans.
• Collaborate with physician partners and escalate concerns appropriately.
• Follow up on patient concerns promptly and provide service recovery as needed.
• Exhibit caring, respect, compassion, empathy, and active listening in all interactions.

Patient Experience

• Role model Relationship Centered Care practices including Admission Welcome, Bedside Shift Report, HELP, AM/PM Care, 5 Minute Sit Down, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration.
• Lead staff huddles at shift start to identify high-risk patients.
• Communicate concerns identified during huddles and shifts to nursing leadership.
• Initiate service recovery for patient/family concerns and escalate as needed.
• Interpret and communicate patient experience scores and benchmarks to staff.
• Consider patient values, preferences, cultural diversity, and expressed needs in care delivery.
• Empower staff to use evidence-based practices to improve patient perception of care.

Quality and Safety

• Design and lead a safe, therapeutic, and efficient patient-centered care environment.
• Participate in root cause analysis (RCA) and implement corrective action plans for practice or operational issues.
• Foster a culture encouraging error and near-miss reporting.
• Lead interdisciplinary quality improvement teams using high reliability principles.
• Review unit progress and compliance with quality and safety metrics with clinical staff.
• Respond to safety hazard escalations and correct concerns following chain of command.
• Monitor and address gaps in clinical nurse documentation and IT infrastructure.
• Lead staff participation in quality, safety initiatives, and mandated compliance measures.
• Ensure accountability for unit quality and safety practices and maintain staff competency evaluations.

Required Qualifications

• Valid Registered Nurse (RN) license in New York.
• Bachelor of Science in Nursing (BSN).
• Minimum of 3 years of management experience, including management experience within the last year.
• Experience in an Acute Care setting.
• Emergency Department (ED) experience.

Additional Information

• Prior travel experience is not specified as required.
• Specialty years of experience requirement is not explicitly stated; leadership experience in nursing is implied.

This role is ideal for experienced nurse leaders passionate about improving patient care quality, staff engagement, and safety in a dynamic healthcare environment.