VA Desert Pacific Healthcare Network (VISN 22)

VA Greater Los Angeles Healthcare System - West Los Angeles Medical Center

Allied Health Professional

Radiology Technologist

Work Environment

Compensation

Culture

Med Surg / Telemetry

Social Work

Case Management

LPN / LVN

Ambulatory Care

Medical Lab Technician

ICU - Intensive Care Unit

Med Surg

VA Greater Los Angeles Healthcare System in Los Angeles, CA is not nationally ranked in any specialty.

VA Greater Los Angeles Healthcare System - West Los Angeles Medical Center
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VA Greater Los Angeles Healthcare System - West Los Angeles Medical Center jobs

<p><strong>Facility:</strong> VA Greater Los Angeles Healthcare System<br /><strong>Ordering Facility:</strong> 11301 Wilshire Blvd, Los Angeles, CA 90073<br /><strong>Contract Duration:</strong> Base Year + 1 Option Year<br /><strong>Start Date:</strong> September 16, 2026<br /><strong>Positions Available:</strong> 10 Full-Time Pharmacy Technicians<br /><strong>Schedule:</strong> Full-Time | Variable 8-hour shifts between <strong>6:00 AM – 11:00 PM PST</strong> | Weekend and holiday coverage as needed</p><h2> </h2><h2><strong>Key Responsibilities</strong></h2><ul><li>Process new prescription orders, refills, and medication renewals, including controlled substances, in accordance with VA policies.</li><li>Answer inbound calls from Veterans, providers, caregivers, and healthcare staff regarding prescription-related inquiries.</li><li>Verify patient identity using two approved patient identifiers before providing information or processing requests.</li><li>Accurately document all patient interactions in the <strong>Computerized Patient Record System (CPRS)</strong>.</li><li>Escalate clinical or professional-scope questions to a licensed pharmacist when appropriate.</li><li>Resolve Veteran concerns during the initial contact whenever possible while maintaining excellent customer service.</li><li>Maintain compliance with national performance metrics and First Contact Resolution (FCR) goals.</li><li>Utilize approved phone scripts and maintain professional call center etiquette.</li><li>Ensure confidentiality and protect patient information in accordance with HIPAA and VA privacy regulations.</li><li>Maintain active certification and required electronic health record (EHR) access for all assigned VISN 22 facilities.</li><li>Collaborate with pharmacists, providers, and healthcare teams to ensure timely prescription processing and continuity of care.</li><li>Participate in mandatory VA training and maintain competency requirements.</li></ul><h2><strong>Required Qualifications:</strong></h2><ul><li>High school diploma or GED.</li><li>Active <strong>PTCB (CPhT)</strong> or <strong>NHA (ExCPT)</strong> Pharmacy Technician certification.</li><li>BLS(AHA)</li><li>Recent 2 years of experience</li><li>U.S. Citizen or Green Card holder.</li><li>Ability to successfully complete VA credentialing and onboarding requirements.</li></ul><h2><strong>Preferred Qualifications:</strong></h2><ul><li>Previous Pharmacy Technician experience in hospital, retail, mail-order, specialty, or VA healthcare settings.</li><li>Experience working in a call center or remote pharmacy support environment.</li><li>Familiarity with <strong>VA CPRS/VistA</strong> electronic health record systems.</li><li>Experience processing controlled substance prescriptions.</li></ul><h2><strong>Required Skills:</strong></h2><ul><li>Strong customer service and telephone communication skills.</li><li>Advanced typing and computer proficiency.</li><li>Knowledge of prescription processing and pharmacy workflow.</li><li>Basic mathematical skills for pharmacy calculations.</li><li>Ability to multitask in a fast-paced, high-volume call center environment.</li><li>Excellent documentation and organizational skills.</li><li>Strong verbal and written English communication skills.</li><li>Ability to work independently in a remote setting while maintaining productivity standards.</li></ul><h2><strong>Schedule:</strong></h2><ul><li><strong>Shift Length:</strong> 8 hours</li><li><strong>Hours:</strong> Variable shifts between <strong>6:00 AM and 11:00 PM PST</strong></li></ul>

VA Greater Los Angeles Healthcare System - West Los Angeles Medical Center Los Angeles CA California Los Angeles, California Allied Health Professional Pharmacy Technician 8 hours, days FYI- Work from Home Opening Encode INC

VA Greater Los Angeles Healthcare System - West Los Angeles Medical Center jobs

Local Contract Pharmacy Technician

$31/hour

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VA Greater Los Angeles Healthcare System - West Los Angeles Medical Center

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