Nurse Manager, Patient Care Service
Nyc, NY
PRIDE Health
5x8 hrs, Days
Referral Bonus

Job Opportunity: Nurse Manager - Patient Care Service

Location: New York, NY
Contract Length: 13 weeks

Job Summary

Lead nursing practice focused on Relationship Centered Care and Modified Primary Nursing to promote an excellent patient experience. Oversee purposeful hourly rounding, staff competency, patient care quality, and safety initiatives. Collaborate with interdisciplinary teams and physician dyads to ensure high standards of patient care and staff engagement.

Key Responsibilities

Patient Care

• Lead nursing practice using the Professional Practice Model of Relationship Centered Care and Modified Primary Nursing.
• Demonstrate and role model Purposeful Hourly Rounding (PHR) behaviors; ensure staff compliance through direct observation and patient feedback.
• Conduct daily patient rounding (Monday-Friday).
• Communicate patient experience and staff engagement data to staff and interdisciplinary teams; develop and implement action plans.
• Collaborate with physician dyad and escalate concerns appropriately.
• Follow up on patient concerns promptly and provide service recovery as needed.
• Exhibit caring, respect, compassion, empathy, and active listening in all interactions.

Patient Experience

• Role model Relationship Centered Care practices including Admission Welcome, Bedside Shift Report, HELP, AM/PM Care, 5 Minute Sit Down, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration.
• Lead staff huddles to identify high-risk patients and communicate concerns to nursing leadership.
• Initiate service recovery and escalate issues to leadership as needed.
• Interpret and communicate patient experience scores and benchmarks to staff.
• Consider patient values, preferences, cultural diversity, and expressed needs in care delivery.
• Empower staff to use evidence-based practices to improve patient perceptions of care.

Quality and Safety

• Design and lead a safe, therapeutic, and efficient patient-centered care environment.
• Participate in root cause analysis (RCA) and implement corrective action plans for practice or operational issues.
• Foster a culture encouraging error and near-miss reporting.
• Lead interdisciplinary quality improvement teams using high reliability principles.
• Review unit progress and compliance with quality and safety metrics.
• Respond to safety hazards or gaps in best practices following institutional protocols.
• Monitor and address gaps in clinical nurse documentation and IT infrastructure.
• Lead staff participation in quality, safety initiatives, and mandated compliance measures.
• Ensure accountability for unit quality and safety practices and maintain staff competency evaluations.

Education & Licensing Requirements

• Bachelor of Science in Nursing (BSN) required.
• Master’s degree in nursing or health-related field preferred.
• Current Registered Nurse (RN) license in New York State required.

Experience Requirements

• 3 to 5 years of nursing clinical care experience.
• Charge Nurse or Supervisory experience preferred.
• Must have relevant clinical competence in the assigned nursing practice area.

Prior Travel Experience

• Not specified / not required.

This role is ideal for experienced nurse leaders who are passionate about patient-centered care, quality improvement, and staff development in a dynamic healthcare environment.