Nurse Manager, Patient Care Services
New York, NY
PRIDE Health
5x8 hrs, Days
Referral Bonus

Job Opportunity: Nurse Manager - Patient Care Service

Location: New York, NY
Specialty: Nurse Manager - Patient Care Service
Employment Type: Staffing - Supplier Sourced
Contract Length: 13 weeks (89 days ≈ 13 weeks)

Job Description

Patient Care Responsibilities

• Lead nursing practice using the Professional Practice Model of Relationship Centered Care and Modified Primary Nursing to promote patient experience.
• Demonstrate proficiency and role model Purposeful Hourly Rounding (PHR) behaviors.
• Ensure integration of PHR into clinical activities to enhance Relationship Centered Care.
• Validate staff hourly rounds on all patients through direct observation and patient feedback.
• Assess staff competency in PHR and provide consistent, meaningful feedback.
• Conduct daily rounding of all patients (Monday-Friday).
• Communicate patient experience and staff engagement data to staff and interdisciplinary teams to develop and implement action plans.
• Collaborate with physician dyad and escalate concerns appropriately.
• Follow up on patient concerns promptly and provide service recovery as needed.
• Demonstrate caring, respect, compassion, empathy, and active listening through dialogue, body language, and actions.

Patient Experience

• Role model Relationship Centered Care through actions such as Admission Welcome, Bedside Shift Report, HELP, AM/PM Care, 5 Minute Sit Down, PHR, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration.
• Conduct staff huddles at shift start to identify high-risk patients requiring special attention.
• Communicate concerns identified during huddles and shifts to nursing leadership.
• Initiate service recovery for patients and families with concerns; escalate as needed.
• Interpret and communicate patient experience scores and benchmarks; keep staff informed of progress and opportunities.
• Consider patient values, preferences, cultural diversity, expressed needs, and knowledge in all care aspects.
• Empower staff to use evidence-based practices to improve understanding of patient perceptions.
• Demonstrate caring, respect, compassion, empathy, and active listening consistently.

Quality and Safety

• Design, support, and lead a safe, therapeutic, and efficient patient-centered care environment.
• Identify and investigate practice or operational issues by participating in Root Cause Analysis (RCA) and implement corrective actions.
• Foster a culture encouraging error and near-miss reporting.
• Lead interdisciplinary quality improvement teams using high reliability principles.
• Review unit progress, changes, and compliance with quality and safety metrics with clinical nurses and healthcare team members.
• Respond to escalations of safety hazards or best practice gaps by following institutional protocols.
• Monitor and address gaps in clinical nurse documentation related to institutional IT infrastructure.
• Lead staff participation in quality and safety initiatives and mandated compliance measures.
• Maintain accountability for all unit quality and safety practices and ensure staff competency evaluations are completed.

Experience Requirements

• Years of Specialty Experience: Not explicitly stated; assume standard for Nurse Manager roles (typically 3+ years in nursing leadership or management).
• Prior Travel Experience: Not required or specified.

This position is ideal for experienced nurse leaders committed to enhancing patient care quality, safety, and experience in a dynamic healthcare environment.