Travel Clinic Patient Care Tech
Philadelphia, PA
GHR Healthcare
5x8 hrs

Patient Care Coordinator - Remote (Philadelphia, PA)

Remote Patient Care Coordinator supporting Penn Medicine ambulatory practices — work-from-home patient services role based in Philadelphia, PA (19104). First day onsite for orientation and computer setup at 3535 Market Street. Ideal for candidates with call center, medical receptionist, or patient service representative experience who are seeking remote healthcare jobs and care coordination roles.

Job Details

• Weekly Estimated Pay: $750 - $810
• Location: Remote (first day onsite in Philadelphia, PA 19104)
• Hours per Week: 40
• Shift: 8-hour days, Monday - Friday (shift preferences between 7am–7pm considered)
• Duration: 13 weeks
• Setting: Clinic / High-volume Call Center supporting ambulatory practices

Key Qualifications

• High School Diploma or GED required; Associate's or Bachelor's degree may be considered in lieu of experience
• Minimum 1 year experience in a call center, medical office front desk, receptionist, or patient service representative role
• Working knowledge of EMR / electronic medical record systems preferred
• Strong computer skills, familiarity with medical terminology, and ability to remain at the computer for the entire shift
• Excellent verbal communication, customer service skills, and ability to work in a metrics-driven environment

Responsibilities / Patient Services

• Answer 50–80 inbound calls per day supporting Penn Medicine ambulatory practices in a high-volume call center
• Provide patient registration, appointment scheduling, referrals, pre-authorizations, and general care coordination
• Document patient encounters thoroughly and route information through the EMR; ensure accurate data entry and follow-up
• Maintain up-to-date knowledge of insurance requirements, billing procedures, and eligibility
• Communicate patient needs clearly and empathetically to clinical teams and external partners
• Follow department protocols, manage service recovery efforts, and meet quality assurance standards
• Clear call queues prior to clocking out and adhere to productivity and quality metrics
• Participate in onsite orientation and computer setup on your first day at 3535 Market Street, Philadelphia

This role is ideal for candidates searching for remote healthcare jobs, patient care coordinator positions, or patient services roles in Philadelphia and the surrounding Pennsylvania area. If you have call center experience, EMR familiarity, and strong customer-service skills, we'd love to hear from you.

Apply now to join our healthcare team and make a meaningful impact on patient experiences. Join our team today!

Benefits

401K with Matching, Healthcare, Dental and Vision

Equal Opportunity

We are an equal opportunity employer and value diversity across our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.