Local Contract Assistant - CMA
Rancho Mirage, CA
Integrated Healthcare Services
5x8 hrs, Days

This is a 13 week contract-to-hire position.
Local candidates only (within 45 miles of work facility)

Duties

• Coordinate patient care from arrival through discharge, including escorting patients to exam/procedure rooms, performing vital signs, and preparing patients for examinations.
• Obtain and document medical and social history, vital signs, height and weight, allergy information, and medication reconciliation accurately and timely in the electronic health record (EHR).
• Ensure accurate documentation of all patient care activities in the EHR/EMR.
• Assist providers by ensuring appropriate preparation, examination, and diagnostic testing occur without error or delay.
• Prepare patient electronic medical record (EMR) charts accurately and in a timely manner.
• Gather reports, labs, studies, and other pertinent data for upcoming patient appointments.
• Place orders for imaging, labs, and other studies as appropriate, accurately, and on time.
• Process patient referrals to other provider offices and facilities.
• Collaborate with patient scheduling and schedule appointments as needed.
• Answer patient questions and requests in a timely and appropriate manner.
• Respond to pharmacy requests in collaboration with providers.
• Fax, copy, and transmit necessary information to insurance companies, provider offices, and facilities as required.
• Answer phones, retrieve voicemail messages, and return calls promptly and professionally.
• Maximize downtime between patients by cleaning and stocking exam rooms, filing documents, copying materials, and assisting with medical and office supply inventory and ordering.
• Obtain provider and/or patient signatures on appropriate documentation.
• Demonstrate compliance with the Code of Conduct and organizational compliance policies; report and escalate compliance concerns as appropriate.
• Accept responsibilities only within scope of practice.
• Maintain professional boundaries in all patient interactions.
• Perform other duties as assigned.

Skills

• Strong written and verbal communication skills
• Ability to organize and manage information for efficient retrieval and use
• Ability to create a welcoming, respectful, and empathetic environment for patients and visitors
• Ability to remain calm and professional in stressful or difficult situations
• Ability to adapt quickly to changing priorities and unexpected situations
• Strong critical thinking and problem-solving skills
• Ability to communicate effectively using medical terminology
• Self-starter with the ability to take initiative without direct supervision
• Proficiency with general office equipment (computer, printer, scanner, telephone)
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications

Education

• Required: High school diploma or GED (or higher)
• Required: Medical Assistant course completion if hired after March 1, 2025

Licensure / Certification

• Required: American Heart Association (AHA) BLS
• Preferred: Medical Assistant Certification

Experience

• Preferred: Prior healthcare experience