Local Contract Patient Care Tech
Rancho Mirage, CA
Integrated Healthcare Services
5x8 hrs, Days

This is a 13 week contract-to-hire position.
Local candidates only (within 45 miles of work facility)

Job Duties

• Provide accurate, efficient patient scheduling, registration, and check-in experiences
• Deliver excellent customer service by offering clear options, guidance, and support to patients
• Accurately register patients, verify identities using two identifiers, and prevent duplicate medical records
• Verify, update, and document insurance eligibility and benefits
• Collect patient financial responsibilities (co-pays, deductibles, fees) at or before time of service and issue receipts
• Complete eCheck-in verification and in-person check-in processes
• Scan and upload photo IDs and insurance cards
• Prepare and complete Medicare documentation, including ABNs, LMRP requirements, and Medicare Screening Forms
• Ensure all required regulatory, insurance, and consent paperwork is complete and compliant
• Answer, route, and manage incoming calls, faxes, and messages promptly and professionally
• Perform daily cash balancing per departmental guidelines
• Maintain registration accuracy rate of 97% or higher and meet productivity standards
• Address patient concerns using appropriate escalation pathways
• Comply with departmental policies, Code of Conduct, safety protocols, dress code, and professional boundaries
• Complete all required training, orientation, and competency requirements on time
• Assist clinic staff to ensure timely patient registration flow
• Perform other duties as assigned

Qualifications & Skills

Education:

• Preferred: High School Diploma/GED or equivalent experience

Licensure/Certification:

• None required

Experience (Preferred):

• Healthcare or customer service experience
• Knowledge of medical terminology, insurance verification, payment processing
• Familiarity with hospital-based regulations, federal rules, and safety practices