Local Contract Assistant - Patient Care Tech
Rancho Mirage, CA
Integrated Healthcare Services
5x8 hrs, Days

About the Role

RightSourcing is seeking a detail-oriented and customer-focused Patient Admitting Specialist to support Eisenhower Health in Rancho Mirage, CA. This role is responsible for providing patients with an accurate, efficient, and welcoming scheduling and registration experience.

The ideal candidate will have strong customer service skills, attention to detail, and the ability to handle patient registration, insurance verification, and point-of-service payments while maintaining confidentiality and compliance with departmental policies.

Key Responsibilities

• Patient Registration: Accurately register patients, verify patient identity using two identifiers, update demographic information, and prevent duplicate medical records.
• Insurance Verification: Confirm insurance eligibility, benefits, and coverage; maintain accurate insurance records and scan identification and insurance cards.
• Payment Collection: Collect co-pays, deductibles, fees, and applicable patient payments; provide receipts and accurate pricing estimates for self-pay patients.
• Patient Check-In: Complete registration and check-in procedures, verify electronic check-in completion, and ensure all required paperwork and signatures are obtained.
• Medicare Compliance: Complete Medicare screening forms and applicable Advance Beneficiary Notices (ABNs) and other required documentation.
• Customer Service: Greet patients professionally, answer questions, provide registration assistance, and address concerns through the appropriate channels.
• Communication: Answer and route incoming calls, collect and distribute faxes, and forward messages according to clinic procedures.
• Cash Handling: Perform daily cash balancing and follow departmental payment-processing procedures.
• Accuracy & Productivity: Maintain a registration accuracy rate of 97% or higher and meet established departmental performance standards.
• Compliance & Safety: Follow organizational policies, confidentiality requirements, professional boundaries, dress code, and safety protocols.
• Team Support: Coordinate with staff to ensure timely patient registration and complete all required training and competency assessments.

Qualifications & Preferred Experience

• High school diploma, GED, or equivalent work experience preferred.
• Previous healthcare and/or customer service experience preferred.
• Familiarity with medical terminology preferred.
• Knowledge of insurance eligibility, benefits, and payment processing preferred.
• Understanding of hospital-related rules, regulations, procedures, and safety practices preferred.
• Strong attention to detail, communication, organization, and customer service skills.
• Ability to handle patient information accurately and professionally.

Licensure/Certification: Not required.

📍 Please note: Applicants must live within 45 miles of the facility.

13 weeks, Shift Times: 7:30A-4:30P or 8:00A-5:00P