Endoscopy Nurse Manager
New York City, New York
Mount Sinai Morningside

Nurse Manager - Patient Care Service

Location: New York, NY
Employment Type: Staffing - Supplier Sourced
Contract Length: Approximately 14 weeks (96 days)
Shift: Days, Monday-Friday

Job Summary

Lead nursing practice focused on Relationship Centered Care and Modified Primary Nursing to promote an excellent patient experience. Oversee purposeful hourly rounding, patient and staff engagement, and collaborate with interdisciplinary teams to ensure high-quality care delivery.

Key Responsibilities

Patient Care

• Lead nursing practice using Relationship Centered Care and Modified Primary Nursing models.
• Demonstrate and role model Purposeful Hourly Rounding (PHR) behaviors; validate staff rounding through direct observation and patient feedback.
• Assess staff competency in PHR and provide meaningful feedback.
• Conduct daily patient rounding (Monday-Friday).
• Communicate patient experience and staff engagement data to staff and interdisciplinary teams to develop action plans.
• Collaborate with physician dyad and escalate concerns appropriately.
• Follow up on patient concerns promptly and provide service recovery as needed.
• Exhibit caring, respect, compassion, empathy, and active listening in all interactions.

Patient Experience

• Role model Relationship Centered Care practices including Admission Welcome, Bedside Shift Report, HELP, AM/PM Care, 5 Minute Sit Down, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration.
• Lead shift huddles to identify high-risk patients requiring special attention.
• Communicate concerns identified during huddles and shifts to nursing leadership.
• Initiate service recovery for patients and families and escalate when necessary.
• Interpret and communicate patient experience scores and benchmarks to staff.
• Consider patient values, preferences, cultural diversity, and expressed needs in care delivery.
• Empower staff to use evidence-based practices to improve patient perception of care.

Quality and Safety

• Design and lead a safe, therapeutic, and efficient patient-centered care environment.
• Participate in root cause analysis (RCA) and implement corrective action plans for practice or operational issues.
• Foster a culture encouraging error and near-miss reporting.
• Lead interdisciplinary quality improvement teams using high reliability principles.
• Review unit progress and compliance with quality and safety metrics with clinical nurses and healthcare team members.
• Respond to safety hazard escalations by following institutional protocols.
• Monitor and address gaps in clinical nurse documentation related to IT infrastructure.
• Lead staff participation in quality, safety initiatives, and mandated compliance measures.
• Ensure accountability for unit quality and safety practices and maintain staff competency evaluations.

Required Qualifications

• Valid Registered Nurse (RN) license in New York.
• Associate of Science in Nursing (ASN) or Associate Degree in Nursing (ADN).
• Minimum of 1 year of endoscopy experience, including pre-, intra-, and post-procedure care, within the last year.