Travel Care Coordinator
New York, New York
Mount Sinai Access

Job Opportunity: Virtual Care Coordinator

Location

• New York, NY

Employment Type

• Contract
• Part-time: 3 days per week
• Evening shift every weekend (nonnegotiable)
• Approximately 7 hours per day, 21 hours per week
• Contract length: 13 weeks

Job Summary

The Virtual Care Coordinator supports virtual patient care activities and promotes patient-focused care through remote monitoring and telehealth services. Responsibilities include patient safety monitoring, telehealth platform support, collaboration with clinical teams and technology partners, quality assurance, and training.

Key Responsibilities

• Perform quality assurance and peer reviews of telehealth and virtual patient observation programs.
• Collaborate with leadership to evaluate program metrics and recommend improvements.
• Lead case reviews and implement solutions with hospital partners.
• Triage and assign cases for virtual monitoring.
• Develop and implement telehealth policies and workflows.
• Maintain operational databases tracking telehealth program performance and quality metrics.
• Identify trends and participate in corrective action plans.
• Provide training on telehealth workflows, platform use, and documentation.
• Serve as liaison between clinical staff, physicians, technology partners, and vendors.
• Facilitate virtual patient care by analyzing utilization reports and coordinating patient transitions.
• Provide real-time support to troubleshoot telehealth and remote monitoring equipment issues.
• Continuously observe assigned patients for clinical status changes, safety, and fall prevention.
• Monitor early warning signs such as vital signs and catheter days.
• Communicate effectively with patients, visitors, and clinical teams.
• Report any clinical or behavioral concerns immediately to nursing staff or physicians.
• Document patient behavior, interventions, and escalate high-risk situations.
• Monitor telehealth consult orders and ensure sessions start and complete as scheduled.
• Maintain patient privacy in compliance with HIPAA and organizational policies.
• Escalate patient safety concerns and equipment issues appropriately.
• Maintain accurate records of interventions and safety events.
• Participate in staff meetings, team briefs, and maintain punctuality and attendance.
• Maintain a safe, clean, and functional work environment.

Required Qualifications

• Minimum 2 years of Care Coordinator experience, including experience within the last year
• Experience as a Monitor Technician