Emergency Department Nurse Manager
Brooklyn, New York
Interfaith Medical Center

Nurse Manager, Emergency Department

Location: Brooklyn, New York
Employment Type: Staffing - Supplier Sourced
Shift: Evening (3:00 PM - 11:00 PM)
Contract Length: Approximately 13 weeks

Job Summary

• Assume 24-hour responsibility for overall assessment, planning, implementation, and evaluation of patient care in the Emergency Department (ED).
• Oversee and direct the ED nursing staff, including planning, leading, and evaluating nursing care.
• Foster a collaborative and respectful environment among healthcare team members.
• Provide weekend and holiday coverage as needed.
• Perform related duties as required.

Key Responsibilities

Operational Performance

• Develop long-term unit staffing schedules and ensure adequate daily coverage.
• Monitor unit operational performance metrics such as agency and overtime costs, vacancy, and turnover rates.
• Oversee daily workflow, staffing, orientation, training, and development of ED employees.
• Lead ongoing quality and performance improvement processes.
• Promote a collaborative team approach in caring for ED and trauma patients.
• Support and interpret hospital policies and procedures.
• Monitor patient volume, quality of care, and staff performance to identify improvement areas.
• Maintain a departmental dashboard tracking people, service, quality, and leadership metrics.
• Investigate and resolve patient, physician, and staff complaints or concerns.
• Ensure required competencies are maintained for self and staff.
• Participate in professional organizations.

Clinical Practice / Patient Care

• Collaborate with nursing leadership to establish nursing care standards and evaluate staff compliance.
• Keep nursing staff informed of relevant protocols affecting the patient population.
• Maintain a safe, caring environment conducive to positive health teaching and maintenance.
• Ensure equal access to treatment regardless of race, ethnicity, gender, disability, age, or sexual orientation.

Management

• Participate in overall service planning.
• Conduct monthly staff meetings to address equipment, scheduling, goals, performance metrics, and staff concerns.

Human Resource Development / Management

• Educate and evaluate staff performance.
• Work with nursing leadership and HR to counsel, discipline, or terminate staff as needed.
• Train staff on new and existing department procedures and systems.
• Maintain an atmosphere of respect and courtesy toward patients, staff, and colleagues.

Required Qualifications

• Minimum of 5 years nursing experience in management and/or supervisory roles within the Emergency Department.
• Master’s degree completed or in hand.
• At least 1 year of experience with EPIC electronic health record system.
• Demonstrated leadership, communication, and interpersonal skills.
• Proficient in English, both verbal and written communication.
• Strong problem-solving skills and ability to determine appropriate actions in complex situations.
• Ability to manage multiple responsibilities and prioritize work effectively.
• Professional handling of difficult situations involving patients, physicians, or others.

Additional Information

• This is an exempt position with no overtime.
• Prior Emergency Department experience is mandatory.