Supervisor - Pharmacy Technician
DMC Children's Hospital Michigan
Detroit, MI

Are you a results-driven leader ready to make a meaningful impact to patients, caregivers, and your community? At DMC Children's Hospital of Michigan, we’re seeking an innovative and experienced healthcare leader to drive excellence and inspire our team towards exceptional patient outcomes and operational success.

Benefits Statement

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:
• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Description/Summary

Position Summary

The Pharmacy Technician Supervisor provides frontline leadership and operational oversight for the pharmacy technician team. This position is intended for an experienced pharmacy technician who has demonstrated strong leadership skills and is ready to take ownership of technician operations, staff development, workflow, accountability, and team engagement.

The Pharmacy Technician Supervisor works closely with pharmacy leadership, pharmacists, clinical staff, nursing, and other hospital departments to ensure safe, efficient, and patient-centered pharmacy services.

We are looking for a leader who is highly visible, approachable, accountable, and committed to developing a strong pharmacy technician team. The successful candidate should be comfortable leading people, addressing challenges, improving processes, and creating an environment where employees feel supported while maintaining high expectations for performance.

Essential Responsibilities

Leadership and Staff Development

• Provide direct day-to-day leadership and supervision of pharmacy technicians.
• Serve as a visible and accessible leader within the department.
• Build positive relationships with technicians and promote teamwork, professionalism, respect, and accountability.
• Coach, mentor, and develop pharmacy technicians at all levels of experience.
• Identify high-performing employees and create opportunities for professional growth and advancement.
• Participate in interviewing, hiring, onboarding, orientation, and training of new pharmacy technicians.
• Provide ongoing feedback and participate in employee performance evaluations.
• Address performance, attendance, behavioral, and workflow concerns promptly and consistently.
• Recognize employees for strong performance and contributions to the department.
• Help create a culture where employees feel comfortable communicating concerns, asking questions, and bringing forward ideas for improvement.

Pharmacy Operations

• Provide oversight of daily pharmacy technician operations and ensure appropriate staffing and workflow coverage.
• Coordinate technician assignments based on patient care needs, workload, employee competencies, and department priorities.
• Monitor workflow throughout the day and adjust assignments when necessary.
• Assist with technician scheduling, PTO management, call-offs, shift coverage, and staffing needs.
• Maintain competency in technician responsibilities and provide operational support when necessary.
• Ensure medications are prepared, delivered, stocked, and managed accurately and efficiently within the technician's scope of practice.
• Support medication distribution systems, automated dispensing cabinets, inventory management, controlled substance processes, sterile compounding operations, and other technician functions as applicable.
• Identify workflow inefficiencies and partner with pharmacy leadership to develop sustainable solutions.
• Promote standardization and consistency across pharmacy technician operations.

Quality and Patient Safety

• Promote a culture in which patient safety is the highest priority.
• Ensure technicians consistently follow departmental policies, procedures, regulatory requirements, and established standards of practice.
• Identify potential medication safety risks and escalate concerns appropriately.
• Participate in medication safety initiatives, process improvement projects, audits, inspections, and regulatory readiness activities.
• Assist with investigation and follow-up of medication distribution errors, near misses, and workflow concerns.
• Reinforce expectations related to accurate medication preparation, storage, handling, documentation, and delivery.

Communication and Collaboration

• Maintain open, timely, and professional communication with pharmacy leadership and staff.
• Communicate operational changes and departmental expectations clearly to the technician team.
• Conduct or participate in technician huddles and staff meetings.
• Encourage employees to bring forward concerns and improvement opportunities.
• Work collaboratively with pharmacists, nursing, physicians, and other health care professionals to resolve operational issues affecting patient care.
• Help strengthen communication between shifts, work areas, and pharmacy locations.

Leadership Expectations

The Pharmacy Technician Supervisor is expected to lead by example and demonstrate:

• Strong communication and interpersonal skills
• Emotional intelligence and empathy
• Accountability and dependability
• Ability to have difficult conversations professionally
• Sound judgment and problem-solving ability
• Ability to remain calm and effective in a fast-paced environment
• Commitment to teamwork and employee engagement
• Willingness to listen before making decisions
• Ability to establish expectations and hold employees accountable
• Commitment to continuous improvement
• A strong focus on patient safety and service excellence

Minimum Qualifications

• High school diploma or equivalent required.
• Active Pharmacy Technician license or registration as required by the State of Michigan.
• Pharmacy Technician Certification preferred or required based on organizational standards.
• Minimum of 3 years of pharmacy technician experience preferred.
• Previous demonstrated leadership experience required. Leadership experience may include serving as a supervisor, lead technician, coordinator, trainer, preceptor, shift leader, or other position involving responsibility for leading and developing employees.
• Hospital pharmacy experience strongly preferred.
• Demonstrated ability to communicate effectively and professionally with employees, pharmacists, nurses, providers, and leadership.
• Experience with scheduling, training, employee development, workflow management, or performance management preferred.

Preferred Qualifications

• Previous supervisory or formal leadership experience in a hospital or health system.
• Experience leading pharmacy technicians in a complex acute-care environment.
• Experience with sterile compounding and USP <797> and USP <800> requirements.
• Experience with automated dispensing cabinets, medication inventory systems, and pharmacy technology.
• Experience developing or implementing technician training and competency programs.
• Experience participating in quality improvement or operational improvement initiatives.

Facility Description

Children’s Hospital of Michigan is an international leader in pediatric and adolescent medicine. Surgical services include general, thoracic, reconstructive and cardiovascular. Imaging technology designed specifically for children provides advanced diagnostic services including Positron Emission Tomography (PET) and MRI. The Children’s Hospital of Michigan Emergency Department is a verified Level 1 Pediatric Trauma Center and dedicated pediatric burn center. Experts in pediatric critical care, rehabilitation, and neonatal and perinatal medicine provide care for thousands of children every year at Children’s Hospital of Michigan, Children’s Hospital of Michigan - Troy and six ambulatory sites.

EEO Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify:

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: /> The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.