Registered Nurse (RN) - Manager, ED - Emergency Department
Banner Health
Glendale, AZ

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Banner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

Banner Thunderbird Medical Center has served the Northwest Valley for more than 25 years and our unrelenting focus on excellent patient care has helped us become one of the most preferred hospitals in the Valley. In addition to being a Level 1 Trauma Center, the facility also includes a heart and vascular center, state-of-the-art surgical suites and a new Emergency department.

The Patient Access Services Senior Manager will support the Emergency Department and have approximately 22 direct reports. This individual will need to lead their team by example and be responsible for the work flow of the shift, team engagement, providing education updates, creating and maintaining the Team Work Schedule and on call coverage. The individual will select and on board new hires, train, coach and conduct performance evaluations. They will be accountable for the growth & development of their team members through Succession Planning as well as meeting/exceeding their own and the teams KPI performance.  As an ED Leader the selected candidate will be responsible for providing clear individual and team expectations, working daily reports, attending meetings, developing their team, holding their team accountable to results, team education, conducting staff meetings.  This leader needs to be collaborative within the team and across departments as they will work closely within the clinical areas.

Requires 4 or more years of supervisory experience coupled with extensive hospital registration experience and demonstrated leadership skills. Requires a bachelor’s degree in Accounting or Finance or related field or equivalent work experience.

Schedule: Will typically work 3pm - 11pm (will need to flex schedule based on business needs, on-call rotation required)

POSITION SUMMARY
This position is responsible for the management and daily operation of designated registration areas. Through the effective management of the patient financial services staff, provides high quality services in patient registration, notification to third party payors, insurance verification, up-front collection, financial counseling and cashiering. Provides service excellence at each stage of the registration process, to patients, their families and medical service providers.

CORE FUNCTIONS
1. Under direction of PAS Sr. Director and/or PAS Director, provides mentoring and clear developmental opportunities to staff. Able to demonstrate the ability to have a solid succession plan in place.

2. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Financial Services staff. Develops goals and performance expectations for staff.

3. Provides information on patient registration and scheduling to all concerned departments. Maintains ongoing positive communications with patients, staff, physicians and other third parties to provide information or resolve issues.

4. Maximizes cash flow by maintaining and monitoring the protocols and activities associated with the financial management of the patient account, including point of service cash and timely authorizations.

5. Develops, maintains and adheres to the annual departmental budget. Prepares departmental schedule to ensure appropriate staffing levels at all times while remaining within budget guidelines.

6. Provides effective leadership and education to staff in order to meet designated accuracy, compliance and productivity goals using available statistical standards. Provides appropriate training and developmental opportunities to staff in order to meet all established goals and to minimize registration initiated initial denials.

7. Proactively engages in process improvement. Identifies needs, updates and improves work processes and methods. Provides opportunities for strategic departmental improvements and communicates suggestions appropriately.

8. Ensures new hires are properly onboarded. This includes successful training/precepting and auditing new hire work at 100% until new hire is consistently meeting performance standards. Auditing can be delegated as a mentoring opportunity, but responsibility of successful onboarding belongs to leader.

9. Works independently under general supervision. Manages structured processes and makes independent decisions within defined parameters. Participates in various facility and system-wide process improvement teams. The internal customers include hospital-based physicians and all hospital departments. The external customers include patients, physicians, general public, third party payors and vendors. Has management responsibility for the department 24/7. This position has responsibility for multiple fast paced, high volume departments which include multiple functions within a single facility. Responsible for Expense Budget of $500K to $2.5M.

MINIMUM QUALIFICATIONS

Must possess a strong knowledge of healthcare business operations as normally obtained through the completion of a bachelor’s degree in Accounting or Finance or related field or equivalent work experience.

Four or more years of supervisory experience coupled with extensive hospital registration experience and demonstrated leadership skills. Requires advanced mathematical skills. Must have a thorough knowledge of managed care contracts, other third-party payors, AHCCCS and Medicare, along with knowledge of medical terminology. Requires the ability to make independent, on the spot decisions, to resolve problems as they arise and to anticipate and prevent future problems. Requires the ability to manage both supervisory and customer service staff multiple staff members and multiple levels of staff members having different supervisory responsibilities, the ability to communicate effectively verbally and in writing, and to effectively use common office software. Must have effective human relations and interpersonal skills, with conflict resolution abilities.

Employees working at Banner Behavioral Health Hospital or the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

CHAM certification preferred. Strong abilities in patient financial services database use and reporting.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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