Registered Nurse (RN) - Manager, ED - Emergency Department
Banner Health
Mesa, AZ

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Banner Health believes leadership matters.  We look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.  

The Patient Access Services Associate Manager for Banner Desert Medical Center main responsibility is maintaining the schedule for 24/7 coverage and communicating with the employees. Monitoring individual reps performance, metrics and attendance. Conducts coaching and corrective action conversations. The Associate Manager oversees 27 employees and handles any call outs anytime during the week. Needs to be comfortable having difficult and behavioral conversations. We are the busiest Emergency Room in Arizona, with also the most employees in the ED lots of room for career growth. 

Typically Monday - Friday 8am - 5pm (will be required to flex schedule to meet with staff on other shifts or as business needs permit)

Oversees 27 employees 24/7. Leader on call rotation for weekend coverage.

POSITION SUMMARY
This position directs, trains and assures the work quality of a team of patient financial services staff members. Through effective leadership, this position creates high quality service to patients, providers, payors and staff for services such as billing, collections, registration, scheduling, admitting and financial counseling. Holds responsibility for achieving designated team work goals.

CORE FUNCTIONS
1. Under direction of PAS Director and/or Sr. Manager, provides mentoring and clear developmental opportunities to staff. Able to demonstrate the ability to have a solid succession plan in place. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Access Services staff. Develops goals and performance expectations for staff.

2. Performs random and/or focused audits to ensure accuracy of staff's work meets compliance standards and is minimizing registration initiated initial denials. May work directly with staff to provide education, support, feedback, identifying trends and workflow opportunities.

3. Ensures all staff have clear expectations (including BSS). Ensures there is accountability to expectations that are set including counseling/disciplinary action and termination of assigned staff (including BSS).

4. Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources. Schedules and supervises the work of assigned staff to achieve the defined business goals and to ensure smooth work flow in the department.

5. Creates a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourages and supports employee decision-making within his or her scope of responsibilities. Interviews, hires staff.

6. Assists department management with employee meetings, budget preparation, strategic planning and expense control in areas assigned. Supports and assists in department functions/responsibilities as needed based on volume and workload.

7. Ensures new hires are properly onboarded. This includes successful training/precepting and auditing new hire work at 100% until new hire is consistently meeting performance standards. Auditing can be delegated as a mentoring opportunity, but responsibility of successful onboarding belongs to leader.

8. Develops expertise for all applications utilized in Patient Access including related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department. Effectively collaborates with peers and other leaders across the organization in order to enhance workflow and the customer experience.

9. Works under limited supervision following defined procedures and holds responsibility for the performance of the assigned work group. Typically supervises 15-20 non-exempt staff members. Internal and external customers include all levels of staff in a variety of departments, physicians and their office staff, patients, families, government agencies, insurers, social services, payor organizations.

MINIMUM QUALIFICATIONS

Requires the knowledge and business skills normally demonstrated by an Associate’s degree in Business Management or equivalent education and/or experience.

Requires a proficiency level typically achieved in three to five years in office management and/or employee supervision or leadership in healthcare insurance and billing. Business skills and experience in the assigned work area are required. Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required.

PREFERRED QUALIFICATIONS

Work experience in billing Arizona, Colorado, Nevada, and other state Medicaid plans, Medicare billing, experience with all insurance types, hospital admitting experience, and experience with the company’s billing system are preferred. Demonstrated success in a leadership role is a plus.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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