Nurse Manager, Child and Adolescent Unit
New York City, NY
PRIDE Health
5x8 hrs, Days
Referral Bonus

Nurse Manager - Patient Care Service

Location: New York, NY
Employment Type: Staffing - Supplier Sourced
Contract Length: 14 weeks (96 days ≈ 14 weeks)
Shift: Monday-Friday, 7:00 AM - 4:00 PM
Unit: Child and Adolescent Unit / CPEP

Job Overview

Lead nursing practice focused on Relationship Centered Care and Modified Primary Nursing to promote an excellent patient experience. Oversee purposeful hourly rounding, staff competency, and patient engagement. Collaborate with interdisciplinary teams and physicians to address patient concerns and improve care delivery.

Key Responsibilities

Patient Care

• Lead nursing practice using Relationship Centered Care and Modified Primary Nursing models.
• Ensure purposeful hourly rounding (PHR) is integrated into clinical activities; validate staff rounds through observation and patient feedback.
• Assess and provide feedback on staff competency in PHR.
• Conduct daily patient rounding (Monday-Friday).
• Communicate patient experience and staff engagement data to staff and interdisciplinary teams to develop action plans.
• Collaborate with physician dyad and escalate concerns appropriately.
• Follow up on patient concerns promptly and provide service recovery as needed.
• Demonstrate caring, respect, compassion, empathy, and active listening in all interactions.

Patient Experience

• Role model Relationship Centered Care practices including Admission Welcome, Bedside Shift Report, HELP, AM/PM Care, 5 Minute Sit Down, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration.
• Lead shift huddles to identify high-risk patients requiring special attention.
• Communicate concerns identified during huddles and shifts to nursing leadership.
• Initiate service recovery for patients and families; escalate as needed.
• Interpret and communicate patient experience scores and benchmarks to staff.
• Consider patient values, preferences, cultural diversity, and expressed needs in care delivery.
• Empower staff to use evidence-based practices to enhance understanding of patient perceptions.

Quality and Safety

• Design and lead a safe, therapeutic, and efficient patient-centered care environment.
• Participate in root cause analysis (RCA) and implement corrective action plans for practice or operational issues.
• Foster a culture encouraging error and near-miss reporting.
• Lead interdisciplinary quality improvement teams using high reliability principles.
• Review unit progress and compliance with quality and safety metrics with clinical nurses and healthcare team members.
• Respond to safety hazard escalations by following institutional protocols.
• Monitor and address gaps in clinical nurse documentation and IT infrastructure.
• Lead staff participation in quality, safety initiatives, and mandated compliance measures.
• Ensure accountability for unit quality and safety practices and maintain staff competency evaluations.

Required Qualifications

• Valid Registered Nurse (RN) license in New York.
• Bachelor of Science in Nursing (BSN).
• Minimum of 3 years of Pediatric Behavioral Health experience, including experience within the last year.
• Behavioral Health experience.
• Certifications: Social-Emotional Learning (SEL), Basic Life Support (BLS), SCR, and Crisis Prevention Intervention (CPI).

Additional Information

• Workdays: Monday through Friday.
• Focus on Child and Adolescent patient population.
• Emphasis on Relationship Centered Care and patient experience improvement.

Note: Prior travel experience is not specified or required for this position.