Registered Nurse (RN) - Case Management
Swedish Medical Center
Englewood, CO

Registered Nurse Quality Coordinator Salary Estimate: $83928.00 - $122449.60 / yearLearn more about the for this job. The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.Registered Nurse Quality Coordinator (Patient Safety)Do you have the career opportunities as a(an) Registered Nurse Quality Coordinator Patient Safety you want with your current employer? We have an exciting opportunity for you to join HCA HealthONE Swedish which is part of the nation's leading provider of healthcare services, HCA Healthcare.Job Summary and QualificationsUnder general supervision, and according to general policies and procedures, the RN Quality Coordinator Patient Safety supports the patient safety department in the maintenance of the grievance process, the patient safety event surveillance system to improve patients and visitor safety and overall quality of care and assisting in risk related activities. Revisions to the job description and accountabilities may be required due to patient care needs and/or efficient operation of the hospital. The  RN Quality Coordinator Patient Safety will be advised in writing of any changes. It is also understood that the job description is not all-inclusive and may be required to perform other related duties.Essential Job Functions, Dept Specific and Population Served, Position Accountabilities ·   Assists the Patient Safety Department in supporting the facility in resolving patient complaints and promoting a positive experience for our patients and visitors. ·   Collects, analyzes and trends data on patient grievances utilizing the patient grievance and PSO tracking database. Monitors patient Grievance responses and investigates delayed responses as appropriate ·   Assists in monitoring the implementation of Serious Event Analysis (SEA) action plans. Utilizes acquired knowledge from analyses, investigations and root cause analyses to recommend process improvements in patient grievance and patient safety initiatives ·   Ensures compliance with organizational wide Patient Grievance program to ensure compliance to statutory mandates, regulatory requirements and accreditation standards of professional organizations, i.e., TJC, CMS, CDPHE, etc. ·   Collaborates, shares pertinent information with members of the healthcare team regarding the Patient Grievance/Safety program to drive actions for improvement. ·   Assist in the development and participates in contingency plans of organizational patient safety initiatives ·   Follows established guidelines for reporting, responding to, and monitoring compliance with the patient care grievances which results in formal grievances which includes but not limited to reporting to the Board. ·   Promotes an environment of teamwork within the department and externally with other departments ·   Effectively utilizes teamwork to address patient safety concerns ·   Fosters a culture of safety and a “no blame” environment for the department that effectively identifies and resolves patient safety concerns ·   Has a working knowledge of and educates staff on the SEA and Failure Modes, Effects, and Critical Analysis (FMECA) process when working with a patient safety concern ·   Department has been involved in or assisted in support of a patient safety initiative during the year ·   Incorporated risk reduction strategies into daily work activities ·   In coordination with Patient Safety Director (PSD), may assist in conducting SEAs as necessary ·   Actively supports improved compliance with external patient safety initiatives: HCA, TJC, Leapfrog, IHI and NQF   Regulatory Compliance and Patient Safety ·   Assists the Quality management Department with regulatory readiness, as requested by the VP of Quality. ·   Helps coordinate facility-wide activities regarding patient safety initiatives ·   At the direction of PSD, coordinate activities to improve compliance with IHI initiatives, Leapfrog and other patient safety goals for the facility ·   Assists in disseminating information and research related to changes in regulatory requirements and clinical research pertinent to potential liability exposures and risk issues   Claims and Litigation ·   Assists in the investigation of incidents that could lead to professional or general liability claims ·   May participate, at the direction of the Department Director, in the management and support of professional liability litigation, including coordination of discovery responses.   Clinical Safety Improvement Program (CSIP) ·   Assists PSD in working with Ancillary and Clinical Directors to coordinate and monitor the participation in the annual Clinical Safety Improvement Program ·   Help Patient Safety Department in monitoring progress of CSIP initiatives to help ensure success.   Committee Reporting ·   Provides reports and take meeting minutes for Patient Safety Committee ·   Ensures that reports are prepared timely and accurately ·   May be asked to represent the department on various hospital committees   Event Report Management ·   Assists the Patient Safety team in managing the Event Reporting Process ·   Ensures that the individual reports are reviewed and responded to appropriately and timely ·   Works with departmental leaders to ensure events have thorough investigations ·   Assists Patient Safety Director in closing completed events ·   Provides feedback to appropriate managers and personnel ·   Assists in onboarding new staff and leaders regarding the use of the event reporting system.   Grievance / Complaint ·   Manages the facility’s Patient Grievance and Complaint Process according to CMS requirements and other agencies, such as The Joint Commission and CDPHE. ·   Ensures grievance written responses are timely and compliant with policy ·   Prepares grievance report and analysis for committees ·   Provides coverage to respond to the bedside consultation as needed.   Staff Education ·   Educates staff on the patient grievance / complaint process and risk management, as appropriate ·   Identified scheduled and spontaneous opportunities for staff education ·   Oversees the content of the material given at hospital orientation and may be called on to present ·   Assists in the development of educational programs as needed   Human Resources Management ·   Ensures that annual employee evaluations are completed timely ·   Maintains and updates annual competencies as appropriate. ·   Maintains a supportive work environment for staff   Problem Solving/Critical Thinking ·   Demonstrates good judgment and a practical decision-making process to solve problems and set appropriate priorities ·   Applies acquired knowledge and seeks resources for assistance and direction ·   Appropriately seeks to clarify role expectations, hospital policies and procedures, or appropriate interventions   Interpersonal Skills ·   Consistently offers direction and assistance to others in a courteous manner ·   Responds to complaints/inquiries by listening attentively and demonstrating concern. Follows-up on identified concerns appropriately ·   Demonstrates good telephone courtesy, identifies department and name ·   Establishes cooperative relationships with others by introducing self and referring to others by name ·   Conveys caring by using verbal and non-verbal communication, including eye contact   Ethics ·   Demonstrates an understanding of and adherence to the Code of Conduct ·   Conduct reflects the Company’s values and a commitment to the Code of Conduct   Continuous Quality Improvement ·   Demonstrates knowledge of hospital’s CQI activities ·   Demonstrates knowledge of department’s CQI activities ·   Participates in and/or supports quality improvement activities ·   Demonstrates flexibility and supports changes that improve quality of care, service, and operations   Management of Information ·   Maintains confidentiality of patient and organizational information, including passwords, security codes, and other system access codes ·   Documents information utilizing appropriate manual or electronic systems ·   Completes reports, data input and charting in timely manner ·   Seeks and utilizes data and information to assist in decision-making ·   Appropriately and effectively utilizes organizations’ computer systems   Teamwork and Leadership ·   Demonstrates abilities as a mentor/coach by assessing needs, planning, implementing and evaluating learning and performance of team members as assigned ·   Willingly assists in integrating new employees into the work unit ·   Demonstrates accountability for own actions ·   Actively participates in, and encourages others to utilize creative and innovative approaches to tasks ·   Ensures that routine and priority tasks are completed within departmental time frames ·   Accepts reassignment and additional duties, when necessary, in a flexible and positive manner   ·   Actively applies methods to control costs without compromising patient safety, quality of care or the services delivered. ·   Demonstrates knowledge of the event reporting system. Uses system to report potential patient safety issues. ·   Follows established guidelines for reporting a significant medical error or unanticipated outcome in the patient's care, which results in patient harm. ·   Attends education, including but not limited to, infection control, patient safety, quality improvement, MSDS, and OSHA standards (PPE, First Aid and Blood borne Pathogens, Hazards Communications, Emergency Procedures and Job Safety). ·   Uses and follows the Patient Safety Plan to improve patient safety ·   Demonstrate understanding and implementation of National Patient Safety Goals and Core Measures   ·   Performs other duties as assigned ·   Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.” What qualifications you will need: Current licensure in the State of Colorado as a Registered Nurse, or current active multistate Registered Nurse license.Degree in Nursing, Health Administration or Bachelor degree in healthcare field or equivalent combination of education, training & experienceHospital clinical experience preferredAssociate Degree, or Bachelors DegreeBasic Cardiac Life Support must be obtained within 30 days of employment start date(RN) Registered Nurse, or Bachelors Degree, or Registered Nurse DiplomaNo Travel Required1 years experience Required BenefitsHCA HealthONE Swedish, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine servicesWellbeing support, including free counseling and referral servicesTime away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absenceSavings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counselingEducation support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of NursingAdditional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discountsLearn more ab